Grand Health Partners
ISI designs and implements a full-stack solution for a new bariatric practice in Grand Rapids, MI.

Quickview

• Made recommendations and oversaw the implementation of a secure physical server and infrastructure solution

• Engineered, implemented and actively maintain a full Cisco voice over IP (VOIP) telephony solution with over 40 phones based on Cisco Unified Communications Manager Express with voicemail based on Cisco Unity Express

• Engineered and implemented a two-server solution with one Microsoft Server 2003 Small Business server and one Server 2008 Standard Edition server

• Deployed, configured and maintained over 40 desktop workstations running Windows Vista, Office 2007, and Allscripts MyWay EMR

• Implemented Outlook Mobile Access support for Windows Mobile smartphones

• Engineered and implemented a Cisco mesh wireless solution using a Cisco wireless LAN controller and several Cisco light-weight access points

• Engineered and implemented a secure firewall solution using a Cisco ASA device

The Challenge

ISI faced many challenges with Grand Health Partners - a brand new bariatric facility located in Grand Rapids, MI. The vision of Grand Health Partners was that of a brand new practice, located in a newly constructed building with all new voice and data facilities which would literally span the entire ISI stack from top to bottom. ISI worked closely with the founders of GHP to determine their needs and provide hardware solutions to fit those needs.

One of the biggest challenges with the Grand Health Partners project related to the timeline. Since Grand Health Partners would be set up in a brand new building, ISI had to work with and around construction issues and limitations while designing and implementing parts of the project. Construction was set to finish only a week before GHP's grand opening, so ISI had only one week to move all of GHP's equipment from ISI's facility to GHP's facility. This included several MFPs, all Cisco equipment (Cisco phones, wireless access points, routers, switches, firewalls, wireless LAN controller, etc.), all workstations and monitors, servers, physical rack equipment, audio video equipment (televisions, Media Center hardware, HDMI splitters, etc.), and cabling to tie all of this together. After moving the equipment, all of the equipment had to be installed and fully functional before the grand opening.

The Solution

Because of the extremely small window in which hardware was to be installed, tested and working in order to guarantee a smooth grand opening, several ISI engineers worked very hard in the weeks leading up to and during the week before the grand opening. ISI engineers staged as much of the equipment as possible at their own facility, essentially converting their training room in to a production line of system unboxing, configuration, and re-boxing for transport.

During the week of install, when the construction dust had cleared (literally) and paint was still tacky, several ISI engineers worked extremely long hours - some as much as 80 hours that week - in order to get everything ready. The server rack was built and installed, and servers, network hardware, security hardware, backup units, workstations, ~40 VOIP phones, wireless access points, 17 wall-mounted televisions, a media center, two projectors with motorized screens, and ~40 desktop workstations were all unboxed, installed, and tested. PRI connections for Internet and voice connectivity were installed and tested.